Terms of Service

1. Seller and contact

The seller is Kristián Mensa (Mr. Kriss), Malá Strana 46, 252 41 Dolní Břežany, Czech Republic, business identification number (IČO) 08069671. Contact for orders, complaints and withdrawal: kriss@mrkriss.com. You may also write to the postal address above.

2. What you are buying

The Course is a pre-recorded video programme of seven modules and thirteen lessons, delivered by online streaming in English. It is educational movement content, not individual medical or therapeutic advice. No particular learning or health result is promised.

You need an internet connection suitable for video streaming, a device with audio, and an up-to-date browser such as Chrome, Safari, Firefox or Edge with JavaScript and necessary cookies enabled. Mobile phones, tablets and computers can be used. Internet and device costs are yours. Videos are streamed, not supplied as downloadable files; offline viewing is not included. Contact us before buying if you need help checking compatibility.

3. Account and access

Register with accurate details and keep your login confidential. One account is for one person. Purchasers must be at least 18, or a parent or guardian must authorise the purchase and participation.

Once payment succeeds, we provide a personal, non-exclusive, non-transferable licence to stream the Course for six calendar months. The confirmation email states your access expiry date. There is no subscription or automatic renewal. Lessons unlock in sequence as you progress.

Up to two browser/device registrations may be active. A different browser, private browsing or clearing cookies may count as a new registration. You can remove registered devices in your account. Signed playback links and account checks protect access; videos may display a watermark.

4. Price, order and payment

The total amount and currency, including any applicable taxes, are displayed before payment. Stripe processes payment; we do not receive your full card details. Any currency conversion offered at checkout is shown before you confirm. We do not add a delivery charge for digital access.

You may review the order and correct your details before confirming payment in Stripe Checkout. Your order creates an obligation to pay. The purchase contract is concluded when payment succeeds. Delayed payment methods provide access only after successful payment, not merely after returning to the Site.

We email an order confirmation, a copy of the accepted Terms and the immediate-access acknowledgement. Stripe sends the payment receipt separately. Keep these records. The contract is concluded in English and its order details are stored electronically; you may request a copy from us.

5. Permitted use

Use the Course privately and non-commercially. Do not share or sell access, copy or record the videos, publicly broadcast them, or bypass access controls. Course materials belong to Kristián Mensa or their licensors. These Terms do not restrict uses that mandatory law permits.

For misuse we may take proportionate steps to protect the Course, including suspending access and contacting you. Any termination and its financial consequences remain subject to applicable law; this does not remove your mandatory consumer rights.

6. Withdrawal within 14 days

Consumers normally have 14 days from conclusion of the purchase contract to withdraw without giving a reason. Send a clear statement to kriss@mrkriss.com or our postal address before the deadline. Identify yourself and the purchase; you may use the model form below, but do not have to. Any statutory extension of the deadline remains applicable.

Before buying you are separately asked to expressly request immediate access and acknowledge the loss of the withdrawal right. Our policy preserves your right to withdraw within 14 days until you start streaming. We rely on loss of that right only once streaming has started and the legally required express consent, acknowledgement and contract confirmation have been provided. If those conditions are not met, your statutory rights remain.

If you validly withdraw, we return the payments covered by the withdrawal within 14 days of receiving your notice, using the original payment method unless you expressly agree otherwise, without a refund fee. Access ends upon withdrawal. Starting the Course never removes your rights concerning defective content.

7. Defects, complaints and refunds

We are responsible for providing the Course as agreed throughout your paid access period, including necessary updates to keep the supplied digital content in conformity. If something is missing, inaccessible or otherwise defective, contact kriss@mrkriss.com or our postal address. Describe the issue, your purchase and the remedy you seek; screenshots and device/browser details can help but are not a condition of making a complaint.

We will acknowledge receipt and provide a written record of the complaint and its outcome. You may require a defect to be remedied free of charge within a reasonable time and without significant inconvenience, unless remedy is impossible or disproportionate. Where the legal conditions are met — including a serious defect, unsuccessful remedy or failure to remedy within a reasonable time — you may require a proportionate price reduction or end the contract. Necessary, reasonably incurred costs of a justified complaint are reimbursed as required by law.

These rights are statutory, not discretionary. Any additional goodwill refund is considered individually and does not replace them. Refunds are returned to the original payment method unless otherwise agreed. A full refund ends access; a partial refund does not by itself remove access.

8. Movement and health

Choose a safe space and adapt movements to your ability. If you have an injury, medical condition or concerns about exercise, seek advice from a qualified health professional. Stop if you experience pain or discomfort. These precautions do not exclude or limit any liability we have under mandatory law.

9. Availability and changes to the Course

Temporary maintenance or network interruptions may occur. We will address interruptions within our control and preserve your statutory remedies. Changes must not deprive you of the content or access you purchased. If we permanently discontinue the Course during your paid period, we offer at least a proportionate refund for the unused period, without limiting any greater statutory entitlement.

10. Liability

Your mandatory rights, including rights concerning injury, defective digital content, intentional conduct or gross negligence, are not excluded or limited. Nothing in these Terms imposes a blanket cap on a consumer’s statutory claims.

11. Personal data and course emails

Our Privacy Policy explains the use of account, payment, viewing and communication data. Account/security messages and purchase confirmations are part of providing the service. Optional course reminders and thank-you messages can be disabled in your account. This does not cancel access or stop essential account and purchase messages.

12. Changes to these Terms

Updated Terms apply to future purchases from their stated effective date. We retain the version accepted for each new purchase. Posting new Terms does not by itself change an existing paid contract or mean that continued use accepts a reduction of your rights. Any change to an existing contract must have a lawful basis and follow applicable notice and consent requirements.

13. Governing law and dispute resolution

Czech law governs the contract. This choice does not deprive consumers of mandatory protection in their country of habitual residence. The competent court is determined by applicable law; no exclusive Czech-court requirement is imposed on consumers.

Please contact us first about a dispute. For eligible consumer disputes, the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate — ADR Department, Gorazdova 1969/24, 120 00 Praha 2, Czech Republic, is the competent out-of-court dispute resolution body. Information and submission details: https://coi.gov.cz/informace-o-adr/. This process does not prevent you from going to court.

14. Model withdrawal form

Complete and send this only if you wish to withdraw. To: Kristián Mensa, Malá Strana 46, 252 41 Dolní Břežany, Czech Republic; kriss@mrkriss.com. I hereby give notice that I withdraw from my contract for Mr. Kriss Essentials. Ordered on: […]. Order reference, if available: […]. Consumer name: […]. Consumer address: […]. Email: […]. Date: […]. Signature only if this form is submitted on paper: […].